Terms of service
Last updated: 9th September 2026
These Terms of Service apply to your use of the Happy Rascal Dog Co. website and to any purchases made through our online store.
By using this website or placing an order with us, you agree to these Terms.
1. About us
This website is operated by Happy Rascal Dog Co.
You can contact us at:
Email: hello@happyrascal.co.u
2. Using our website
You may use this website for lawful personal shopping and information purposes.
You must not:
- misuse or interfere with the website
- attempt to gain unauthorised access to our systems
- use the website for fraudulent or unlawful activity
- copy or commercially exploit our website content without permission
We may suspend or restrict access to the website where reasonably necessary for security, maintenance, fraud prevention or other legitimate business reasons.
3. Products
We aim to describe and display our products as accurately as possible.
Product photographs, colours, sizing and appearance may vary slightly depending on lighting, device settings, manufacturing variations or supplier photography.
Product availability may change without notice.
Some products are supplied or fulfilled by trusted third-party fulfilment partners.
4. Prices
Prices shown on our website are displayed in GBP (£) unless otherwise stated.
Prices may change from time to time, but changes will not affect orders that have already been accepted.
Any applicable delivery charges will be displayed before you complete your order.
5. Placing an order
When you place an order, you are making an offer to purchase the selected products.
You will usually receive an automated order confirmation email after checkout. This confirms that we have received your order, but it does not necessarily mean that we have accepted it.
We may refuse or cancel an order where reasonably necessary, including where:
- a product is unavailable
- there is an obvious pricing or listing error
- payment cannot be authorised
- we reasonably suspect fraud or misuse
- we are unable to deliver to the address provided
If we cancel an order after payment has been taken, we will refund the amount paid.
6. Payment
Payment must be made using one of the payment methods available at checkout.
Payment processing may be provided by Shopify Payments, PayPal or other approved payment providers.
We do not directly store complete payment card details.
7. Delivery
Delivery terms are set out in our Shipping Policy.
Some orders may be fulfilled by different fulfilment partners and may therefore arrive in separate parcels.
Delivery times are estimates unless we expressly state otherwise.
8. Cancellations, returns and refunds
Your rights relating to cancellations, returns, faulty goods and refunds are set out in our Returns & Refund Policy.
Nothing in these Terms limits your statutory rights under applicable UK consumer law.
9. Faulty or misdescribed goods
Products must be of satisfactory quality, fit for purpose where applicable and match their description.
If you believe a product is faulty, damaged or not as described, please contact us at:
We will work with you to provide the appropriate remedy in accordance with applicable consumer law.
10. Product safety and suitability
You are responsible for choosing products that are appropriate for your dog’s size, age, breed, behaviour and individual needs.
Dogs should be supervised where appropriate when using toys, chews, feeding accessories or other products.
Products should be checked regularly for signs of wear, damage or deterioration.
Stop using any product immediately if it becomes damaged or unsafe.
Product information on this website is provided for general guidance and is not a substitute for veterinary advice.
11. Promotions and discount codes
From time to time we may offer promotions, discounts or discount codes.
Unless otherwise stated:
- promotional offers cannot be exchanged for cash
- discounts may not be combined
- offers may be subject to expiry dates, product exclusions or minimum-spend requirements
- we may withdraw or amend a promotion where reasonably necessary
Any specific promotional terms will take priority where they conflict with this section.
12. Intellectual property
The Happy Rascal Dog Co. name, branding, logos, website design, written content, graphics and other original materials are owned by us or used with permission.
You may not reproduce, distribute or commercially use our intellectual property without prior written permission.
Third-party trademarks, brand names and product imagery remain the property of their respective owners.
13. Reviews and user content
If you submit a product review, photograph, comment or other content to us, you confirm that:
- the content is your own or you have permission to use it
- it does not infringe another person’s rights
- it is not unlawful, abusive, misleading or defamatory
Where permitted by law and the relevant submission process, you grant us permission to display and use that content in connection with our website and marketing.
14. Third-party services and links
Our website may use or link to services provided by third parties, including payment processors, delivery providers, fulfilment partners and social media platforms.
We are not responsible for the content or availability of unrelated third-party websites.
Your use of third-party services may also be subject to their own terms and privacy policies.
15. Website availability
We aim to keep the website available and accurate, but we cannot guarantee uninterrupted or error-free access.
We may update, suspend or change parts of the website from time to time.
16. Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable consumer law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses relating to business use where the purchase was made as a consumer.
17. Privacy
We process personal information in accordance with our Privacy Policy.
18. Changes to these Terms
We may update these Terms from time to time to reflect changes to our business, services, technology or legal requirements.
The latest version will be published on this website with an updated date.
Changes will not normally affect orders that were completed before the updated Terms took effect.
19. Governing law
These Terms and any contract between you and Happy Rascal Dog Co. are governed by the laws applicable in the United Kingdom.
If you are a consumer, you may also have rights under the mandatory laws of the part of the UK in which you live.
20. Contact us
If you have any questions about these Terms, please contact:
Happy Rascal Dog Co.
Email: hello@happyrascal.co.u