Refund policy

We hope you and your rascal love your order. If something isn’t quite right, we’re here to help.

Returns

You can request a return within 14 days of receiving your order.

To be eligible for a return, the item should be:

• unused and in the same condition you received it
• in its original packaging where applicable
• accompanied by proof of purchase or your order number

To start a return, please contact us at:

hello@happyrascal.co.uk

Please do not return an item directly to the address shown on the parcel unless we have specifically instructed you to do so.

Because some products are fulfilled by different delivery partners, the correct return address may vary depending on the item.

Change of mind

If you simply change your mind, you can request a return within the return period above.

Unless the item is faulty, damaged or incorrect, you may be responsible for the cost of returning it.

Any original delivery charges will be refunded where required by applicable consumer law.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible.

Please include:

• your order number
• a brief description of the issue
• photographs or video where appropriate

We will arrange a suitable resolution, which may include a replacement, refund or another remedy depending on the circumstances.

Refunds

Once your return has been received and checked, we will let you know whether your refund has been approved.

Approved refunds will be returned to your original payment method.

Please allow several business days for your bank or card provider to process the refund after it has been issued.

Items that cannot be returned

Certain products may not be eligible for return for hygiene, health or safety reasons once opened or used.

We will clearly identify any relevant restrictions on the product page where applicable.

This may include certain personalised, made-to-order or hygiene-sensitive products.

This does not affect your legal rights if an item is faulty, damaged or not as described.

Order cancellations

If you need to cancel or amend an order, please contact us as soon as possible.

We will do our best to help, but once an order has entered fulfilment or been dispatched, we may be unable to cancel it.

You may still have the right to return the order after receiving it.

Exchanges

If you would like a different size, colour or product, please contact us.

Depending on the supplier and item, we may arrange an exchange or ask you to return the original item and place a new order.

Missing refunds

If we have confirmed that a refund has been issued but you have not received it, please first check with your bank or card provider.

If you still cannot locate it, contact us and we will investigate.

Contact us

For any returns or refund questions, contact:

Happy Rascal Dog Co.
hello@happyrascal.co.uk