Shipping policy

At Happy Rascal Dog Co., we want your order to reach you as quickly and smoothly as possible.

Where we deliver

We currently deliver to addresses within the United Kingdom.

Processing and dispatch

Orders are usually processed within 1–5 business days before dispatch.

Some of our products are supplied and dispatched directly by our trusted UK fulfilment partners. Processing times can therefore vary slightly between products.

Where possible, estimated delivery information will be shown on the relevant product page.

Delivery times

Once dispatched, most UK orders are expected to arrive within approximately 2–5 business days.

Please note that processing and delivery times are estimates and may be affected by weekends, bank holidays, courier delays or periods of unusually high demand.

Orders containing multiple products

Some products may be fulfilled by different delivery partners. This means that if your order contains several items, they may occasionally arrive in separate parcels or on different days.

You will not be charged additional delivery fees simply because an order is sent in more than one parcel.

Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow a short period for tracking information to become active after receiving your dispatch confirmation.

Delivery charges

Delivery charges, where applicable, will be displayed clearly at checkout before you complete your purchase.

From time to time we may offer free delivery promotions or introduce a free-delivery threshold. Any applicable offer will be shown on our website.

Delivery delays

If your order has not arrived within the expected delivery window, please contact us and we will investigate the delivery with the relevant fulfilment partner or courier.

Incorrect delivery details

Please check your delivery address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will try to amend the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered fulfilment.

Lost or damaged parcels

If your parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible with your order number and, where relevant, photographs of the parcel and product.

We will work with the delivery partner to resolve the issue.

Contact us

If you have any questions about delivery, please contact:

Happy Rascal Dog Co.
Email: hello@happyrascal.co.uk

We’ll do our best to help get your rascal’s goodies where they need to be. 🐾